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Terms of service

Version 2026-09-15T16:26:26Z

1. About these Terms

1.1 These Terms of Service govern your access to and use of planthemagic.net, the PlanTheMagic web application, the native PlanTheMagic mobile applications, and any related websites, dashboards, trip planners, dining guides, billing pages, progressive web app features, communications, and support features we make available (together, the “Service”).

1.2 By clicking to accept these Terms, creating an account, starting a free trial, purchasing a subscription, or otherwise accessing or using the Service, you agree to be bound by these Terms.

1.3 If you do not agree to these Terms, you must not use the Service.

1.4 Our Privacy Policy explains how we collect, use, and protect personal data. It applies alongside these Terms.

2. Who We Are

2.1 The Service is operated by Island Ascent Limited, a private limited company registered in England and Wales under company number 17186774, trading as PlanTheMagic (“PlanTheMagic”, “we”, “us”, or “our”).

2.2 Our contact email is: contact@planthemagic.net

2.3 Our registered office and geographical address is: Island Ascent Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

2.4 All contracts for the Service are between you and Island Ascent Limited, trading as PlanTheMagic.

3. Eligibility and Account Basis

3.1 The Service is intended for consumers aged 18 or over only.

3.2 The Service is offered to you personally for your own personal, non-commercial trip-planning use only. You may use the Service only to plan trips on which you, as the account holder, genuinely intend to travel as part of the travelling party. You may use the Service to plan a trip with your family, friends, or other travelling companions where you are part of the same trip.

3.3 You must not use the Service:

  1. (a) for any commercial, business, professional, agency, consultancy, concierge, tour operator, travel-planning, resale, affiliate, or other revenue-generating purpose;
  2. (b) to allow anyone under 18 to create, access, or use an account, or to use the Service as an account holder;
  3. (c) to plan, organise, advise on, or provide itineraries, recommendations, exports, guides, or other planning support for trips where you are not part of the travelling party, whether or not you charge for doing so;
  4. (d) for automated, scripted, or bot-driven use; or
  5. (e) for any unlawful or abusive purpose.

3.4 You must provide accurate, current, and complete information when creating and maintaining your account.

3.5 We may, at our discretion, refuse registrations, close or restrict public sign-up, operate invite-only access or waitlists, or offer complimentary access to selected users.

3.6 If you create or manage a trip in good faith intending to travel and your plans later change so that you are no longer part of the travelling party, you must not continue using the Service to plan that trip unless we agree otherwise.

4. Your Account

4.1 You are responsible for maintaining the confidentiality of your login details and for all activity carried out through your account, except where that activity results from our failure to use reasonable security measures.

4.2 You must keep your email address and profile information up to date.

4.3 You must notify us promptly at contact@planthemagic.net if you believe your account has been accessed without authorisation.

4.4 We may require reasonable verification of identity before making certain account changes, handling deletion requests, or providing account support.

4.5 Authorised PlanTheMagic personnel may access your account data and, where reasonably necessary, temporarily act within your account for support, billing, fraud prevention, security, technical maintenance, moderation, or legal compliance purposes. Such access may be subject to internal controls and audit logging.

5. What PlanTheMagic Is, and Is Not

5.1 PlanTheMagic is a digital trip-planning tool and information service designed to help you organise Disney-related travel plans.

5.2 The Service may include, among other things:

  1. (a) trip planning tools and day-based planner features;
  2. (b) dining guides, search tools, and restaurant information;
  3. (c) planning reminders, warnings, badges, and booking-window calculations;
  4. (d) CSV import and export tools;
  5. (e) feedback tools; and
  6. (f) optional, discretionary AI-generated suggestions and recommendations, where made available under clause 12.

5.3 PlanTheMagic is not:

  1. (a) a travel agency;
  2. (b) a booking agent;
  3. (c) a concierge service;
  4. (d) a seller of park tickets, hotel stays, transport, or dining reservations; or
  5. (e) a provider of emergency, medical, allergy, dietary, or safety-critical advice.

5.4 Any bookings, reservations, purchases, or travel decisions you make are made by you directly with the relevant third party and at your own discretion.

5.5 The Service is provided as a planning aid only. You are responsible for checking official and current information before travelling or booking anything.

6. Disney and Third-Party Relationship

6.1 PlanTheMagic is an independent service and is not affiliated with, endorsed by, or sponsored by The Walt Disney Company or any of its affiliates.

6.2 Disney-related names, locations, and trade marks remain the property of their respective owners. Any use by us is for nominative, descriptive, editorial, or referential purposes, or reflects user-entered information or links to third-party sources.

6.3 The Service may link to Disney websites, reservation pages, menus, maps, payment pages, Stripe billing pages, Google Play, Apple account and subscription pages, and other third-party websites or services.

6.4 We do not control third-party websites or services and are not responsible for their content, availability, accuracy, pricing, policies, terms, acts, omissions, or security.

6.5 Your use of third-party websites or services is governed by their own terms and policies.

7. Subscriptions, Free Trial, Billing, and Pricing

7.1 Paid access to the Service is offered on an annual subscription basis.

7.2 The subscription price will be shown to you at sign-up and in the billing flow. Prices include VAT where applicable.

7.3 We may also offer complimentary access in some cases. Complimentary access:

  1. (a) is granted at our discretion;
  2. (b) may be withdrawn, changed, or ended at any time;
  3. (c) has no cash value; and
  4. (d) may be subject to additional eligibility conditions.

7.4 To begin the free trial, you must provide a valid payment method.

7.5 Any free trial is subject to the eligibility and terms shown by the billing provider before purchase. Unless we state otherwise in that flow, the free trial lasts 7 days.

7.6 If you do not cancel before the free trial ends, your subscription will automatically convert into a paid annual subscription and you authorise the applicable billing provider to charge the annual fee shown in its checkout flow to your chosen payment method.

7.7 Your subscription will automatically renew each year unless you cancel before the relevant renewal date.

7.8 Web payments are processed through Stripe. Subscriptions bought in the Android app are processed and managed through Google Play Billing and are also subject to Google Play terms. Subscriptions bought in the iOS app are processed and managed through Apple and are also subject to Apple terms. We provide the billing-management route for the provider that processed your purchase.

7.9 You authorise the applicable billing provider to charge subscription fees, renewal fees, and any applicable taxes using your chosen payment method.

7.10 If payment cannot be collected, we may retry the payment, suspend access, restrict features, or terminate your subscription or account.

7.11 We may change subscription pricing from time to time. Any price change will apply no earlier than your next renewal after we have given notice.

8. Cancellation, Cooling-Off, and Refunds

8.1 You may cancel through the billing-management route for the provider that processed your purchase. Google Play subscriptions must be cancelled through Google Play, and Apple subscriptions through your Apple Account subscription settings. For Apple subscriptions, cancel at least 24 hours before the current subscription or trial period ends to avoid renewal. Contacting us, deleting your PlanTheMagic account, or uninstalling the app does not cancel an Apple or Google Play subscription.

8.2 If you cancel, the cancellation will take effect at the end of your current billing period. You will keep access for the remainder of your prepaid term, unless your account is suspended or terminated under these Terms.

8.3 If you cancel during the free trial, your subscription will not roll into a paid annual term provided cancellation meets the billing provider's deadline. Apple advises cancelling at least 24 hours before the trial ends.

8.4 Except where required by law, or where the applicable billing provider or we choose to offer one, we do not provide pro-rata refunds or refunds for unused time after a paid annual subscription has started. Google Play purchases and refund requests are also subject to Google Play policies; Apple purchases and refund requests are also subject to Apple policies.

8.5 We may, in our discretion, offer refunds shortly after a trial converts to a paid subscription or shortly after a renewal, particularly where:

  1. (a) the request is made promptly; and
  2. (b) there has not been excessive use of the Service.

Any such refund is entirely at our discretion unless the law requires otherwise.

8.6 By starting a free trial or paid subscription and using the Service immediately, you:

  1. (a) expressly request that we begin supplying the service during any applicable statutory cooling-off period; and
  2. (b) expressly consent to immediate supply of digital content not supplied on a tangible medium, and acknowledge that, to the extent permitted by law, this may affect or remove any statutory cancellation right you would otherwise have in relation to that digital content once supply begins.

8.7 Where applicable law gives you a statutory cooling-off right and you cancel during that period, we may charge a proportionate amount for services already supplied before cancellation, to the extent permitted by law.

8.8 Nothing in these Terms limits or excludes any mandatory rights you may have under applicable consumer law.

8.9 Except where required by law, you are not entitled to a refund, pro-rata refund, price reduction, compensation, credit, or extension of your subscription merely because we modify, limit, suspend, or withdraw an optional, ancillary, discretionary, third-party-dependent, or AI-powered feature or output, provided that the core paid Service remains available.

9. Account Deletion

9.1 You may request deletion of your account in the app or through our account-deletion support route, including while an Apple or Google Play subscription is active. Account deletion is separate from subscription cancellation: you must cancel an Apple subscription through your Apple Account subscription settings or a Google Play subscription through Google Play to stop future renewals. An active store subscription or an outstanding amount is not, by itself, a condition you must resolve before requesting deletion. If a purchase is still being confirmed, we may ask you to resolve that pending purchase or contact support before completing account closure. Deletion does not cancel or settle charges already due.

9.2 Account deletion is permanent. Once completed, you may lose access to your planner data, trip information, notes, saved items, exports, and other account content.

9.3 You should export or save any information you wish to keep before requesting deletion.

9.4 When your account is deleted, we will remove your active account and trip data from our live systems promptly. We may retain limited records where necessary for invoicing, tax, accounting, fraud prevention, security, audit, backup restoration, dispute handling, or legal compliance.

10. Planner Features, Imports, Exports, and User Responsibility

10.1 The Service includes planning tools that allow you to create, edit, organise, shift, shorten, extend, import, export, and delete trip data.

10.2 You understand and agree that certain actions may alter or permanently remove planner data. For example:

  1. (a) shortening a trip may remove later planner days and the items attached to them;
  2. (b) imports, especially in replace-existing mode, may overwrite or remove existing data;
  3. (c) edits to trip settings may affect how planning information appears or is organised.

10.3 You are responsible for reviewing your planner data, imports, exports, dates, times, notes, links, confirmation numbers, and other entries for accuracy.

10.4 We do not guarantee that CSV imports or exports will be error-free, complete, compatible with every spreadsheet application, or preserve every field, format, or layout exactly.

10.5 We are not responsible for data corruption, duplication, overwriting, deletion, or loss resulting from:

  1. (a) your imports, edits, deletions, or trip changes;
  2. (b) your failure to keep your own backup or export; or
  3. (c) information you enter incorrectly.

10.6 You remain responsible for checking all travel details, booking references, dates, times, and plans before relying on them.

11. Dining Guide, Calculations, Warnings, and Informational Content

11.1 The Service may provide a curated dining guide, restaurant listings, search filters, photos, metadata, links, dining-plan indicators, badges, warnings, booking-window calculations, and similar planning tools.

11.2 This information is provided for convenience only and may change without notice.

11.3 We do not guarantee the accuracy, completeness, availability, bookability, eligibility, currentness, or suitability of any dining, resort, transport, or park-related information.

11.4 Warnings about park conflicts, meal service mismatches, booking windows, housekeeping eligibility, or similar matters are informational only. They do not replace official information and may be incomplete or incorrect.

11.5 You are responsible for verifying menus, prices, locations, opening hours, reservation rules, availability, accessibility, dietary suitability, and all official policies with the relevant provider.

12. AI Features

12.1 The Service may, at our discretion, include optional AI-powered features, including “Must Eats” recommendations and other AI-generated suggestions.

12.2 AI features are optional, discretionary, ancillary planning aids. They may depend on third-party providers, model availability, usage limits, safety systems, prompts, data sources, and operational costs. We may add, remove, replace, modify, suspend, restrict, rate-limit, impose quotas on, pause, refresh, or withdraw any AI feature or AI-generated output at any time, in whole or in part, for all users or for particular users, with or without notice, including for legal, safety, abuse-prevention, security, supplier, cost, operational, reliability, quality, or product reasons.

12.3 AI-generated output is provided for general informational and planning purposes only.

12.4 AI-generated output may be inaccurate, incomplete, out of date, inconsistent, or unsuitable for your needs.

12.5 AI-generated output is not:

  1. (a) official Disney guidance;
  2. (b) a guarantee of availability, booking success, or suitability;
  3. (c) travel advice;
  4. (d) medical, allergy, or dietary advice; or
  5. (e) emergency or safety advice.

12.6 You must use your own judgment and verify important information using official or appropriate sources before relying on AI-generated output.

12.7 We do not guarantee that any AI feature, AI provider, AI model, type of AI output, recommendation category, usage allowance, or generated content will remain available throughout your subscription.

12.8 AI-generated output may be changed, removed, refreshed, regenerated, or replaced at any time. We are not obliged to preserve any particular AI-generated output.

12.9 Except where required by law, a change to, limitation, suspension, reduction, or withdrawal of AI features or AI-generated output will not by itself entitle you to any refund, pro-rata refund, price reduction, compensation, credit, or extension of your subscription, provided that the core paid Service remains available.

12.10 Nothing in this clause limits any mandatory rights you may have under applicable consumer law.

13. Your Content

13.1 You retain ownership of the content you submit, upload, save, or create within the Service, including trip names, notes, meal plans, confirmation numbers, links, trip photos, uploaded files, and planner entries (“User Content”).

13.2 You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, transmit, reformat, display, and otherwise use your User Content only as reasonably necessary to:

  1. (a) provide and operate the Service;
  2. (b) maintain and secure the Service;
  3. (c) provide support;
  4. (d) enable imports, exports, backups, and syncing;
  5. (e) improve functionality and user experience; and
  6. (f) comply with law and enforce these Terms.

13.3 You confirm that you have the rights needed to provide your User Content and that your User Content does not breach the law or anyone else’s rights.

13.4 You are solely responsible for your User Content and for the consequences of storing, linking, importing, exporting, or sharing it.

13.5 We may remove, disable, or restrict access to User Content where we reasonably believe it breaches these Terms, the law, or the rights of others.

14. Feedback and Suggestions

14.1 If you submit feedback, feature requests, bug reports, ideas, comments, or suggestions, you grant us the right to use them for any purpose connected with the Service without payment, restriction, or obligation to you.

14.2 Unless we expressly agree otherwise in writing, feedback submissions are not confidential.

15. Acceptable Use

15.1 You must not, and must not attempt to:

  1. (a) use the Service unlawfully or fraudulently;
  2. (b) harass, abuse, threaten, or harm others through or in connection with the Service;
  3. (c) use the Service for any commercial, business, professional, agency, consultancy, concierge, tour operator, travel-planning, reseller, affiliate, or revenue-generating purpose;
  4. (d) use the Service to plan or support trips for other people where you are not part of the travelling party, whether or not you charge for doing so;
  5. (e) share your account with others or resell access to the Service;
  6. (f) scrape, crawl, spider, harvest, copy, or systematically extract data, content, or database material from the Service;
  7. (g) use bots, scripts, automation tools, or other non-human means to access or interact with the Service, except where we expressly permit it;
  8. (h) reverse engineer, decompile, disassemble, or attempt to discover source code or underlying models, except where the law expressly allows this and cannot be excluded;
  9. (i) interfere with, probe, test, or bypass security, authentication, rate limits, or access controls;
  10. (j) upload or transmit viruses, malware, malicious code, or harmful content;
  11. (k) upload unlawful, defamatory, infringing, obscene, or otherwise objectionable material;
  12. (l) use the Service in a way that causes excessive, abnormal, or abusive usage beyond ordinary personal consumer use;
  13. (m) access another person’s account, data, or content without authority; or
  14. (n) export, copy, screenshot, share, publish, or repurpose planner data, dining data, AI output, recommendations, or Service content for any third-party trip-planning, travel advisory, commercial, directory, database, content, or publishing service.

15.2 Breach of this clause may result in suspension, termination, legal action, or other steps we consider appropriate.

16. Intellectual Property

16.1 All intellectual property rights in the Service, including the software, design, branding, text, structure, databases, compilations, planner logic, and original content made available by us, belong to us or our licensors.

16.2 Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your personal, non-commercial use only, solely to plan trips on which you genuinely intend to travel as part of the travelling party.

16.3 You must not copy, reproduce, republish, distribute, sell, license, exploit, or create derivative works from the Service or its content except as expressly permitted by these Terms or by law.

16.4 Third-party names, brands, logos, and trade marks remain the property of their respective owners.

17. Suspension and Termination

17.1 We may suspend, restrict, or terminate your account or access to all or part of the Service where reasonably necessary, including where we believe there has been:

  1. (a) non-payment;
  2. (b) misuse of the Service;
  3. (c) fraud or attempted fraud;
  4. (d) abusive behaviour;
  5. (e) scraping, automated access, or reverse engineering;
  6. (f) account sharing;
  7. (g) excessive or abnormal usage;
  8. (h) interference with the platform or its security;
  9. (i) unlawful conduct;
  10. (j) breach of these Terms; or
  11. (k) commercial use, resale, travel-planning for third parties, or use for trips where you are not part of the travelling party.

17.2 We may act without prior notice where immediate action is reasonably necessary to protect the Service, our users, third parties, or our legal position.

17.3 If we terminate your paid subscription for reasons not related to your breach of these Terms, we will provide a pro-rata refund for any unused prepaid period unless we are prevented from doing so by law or circumstances outside our reasonable control.

17.4 If we suspend or terminate your account because of your breach, you will not be entitled to any refund except where required by law.

17.5 On termination, your right to use the Service ends immediately, but any provisions that by their nature should survive termination will continue to apply.

18. Availability, Maintenance, and Changes to the Service

18.1 The Service is provided on an “as available” basis.

18.2 We do not guarantee uninterrupted availability, fault-free operation, or compatibility with every device, browser, operating system, or internet connection.

18.3 We may from time to time change, improve, suspend, retire, or remove features, functions, content, integrations, or parts of the Service, including public registration, AI features, feedback tools, imports, exports, dining data, native mobile applications, PWA functionality, and offline features.

18.4 We will try to avoid materially reducing the core paid subscription service during a current paid term without good reason, but we may need to make changes for legal, security, technical, supplier, operational, or third-party dependency reasons.

18.5 We may carry out maintenance, updates, repairs, and security work at any time.

18.6 You are responsible for your own device, browser, app-store account, and internet access.

18.7 Nothing in this clause limits any mandatory rights you may have if the Service does not conform to the contract.

18.8 For the purposes of clauses 18.3 and 18.4, AI features and AI-generated outputs are optional, discretionary, ancillary features unless we expressly state otherwise in the applicable plan description or checkout. Their alteration, limitation, suspension, or withdrawal will not by itself be treated as a material reduction of the core paid subscription service, except where required by law.

19. Privacy, Communications, and Third-Party Providers

19.1 Our Privacy Policy explains how we handle personal data.

19.2 By creating an account or using the Service, you agree that we may send you service-related communications, including account notices, billing notices, security alerts, support messages, legal notices, and product or operational updates relating to your account or subscription.

19.3 Where you have opted in, or where otherwise permitted by law, we may also send you marketing emails and promotional communications. You can unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us.

19.4 We may use third-party service providers to operate the Service, including:

  1. (a) Stripe for web payments and billing tools; Google Play and Apple for mobile subscriptions, purchase verification, billing management and related store services; and Expo, Apple and Google for mobile push notification routing and delivery;
  2. (b) Amazon Web Services (AWS) for hosting and infrastructure;
  3. (c) OpenAI and, where applicable, other AI model, safety, infrastructure, or service providers for certain AI-powered features; and
  4. (d) Google Analytics for analytics and measurement; and Sentry for error monitoring, diagnostics, performance information, and customer feedback.

19.5 The use of third-party providers does not make us responsible for third-party services outside our reasonable control, but it also does not remove any responsibility we have to you that cannot lawfully be excluded.

20. Our Responsibility to You

20.1 Nothing in these Terms excludes or limits liability for:

  1. (a) death or personal injury caused by negligence;
  2. (b) fraud or fraudulent misrepresentation;
  3. (c) breach of any rights that cannot lawfully be excluded or limited; or
  4. (d) any other liability that the law does not allow us to exclude or limit.

20.2 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or negligence.

20.3 We are not responsible for loss or damage that is not foreseeable.

20.4 Because the Service is for personal, non-commercial use only, we are not liable for business losses, including loss of profit, loss of business, loss of commercial opportunity, or business interruption.

20.5 We are not responsible, to the extent permitted by law, for loss or damage arising from:

  1. (a) inaccurate, incomplete, or outdated information entered by you or third parties;
  2. (b) your failure to verify official information before acting;
  3. (c) your use of AI-generated output, warnings, badges, estimates, or suggestions as anything more than informational planning aids;
  4. (d) third-party bookings, websites, services, payment systems, venues, parks, restaurants, airlines, hotels, or other suppliers;
  5. (e) imports, exports, edits, trip shortening, deletions, or your failure to keep your own copy of important data;
  6. (f) events outside our reasonable control, including internet failures, outages, cyberattacks, third-party platform failures, labour disputes, natural events, or legal or regulatory changes; or
  7. (g) the unavailability, limitation, suspension, withdrawal, alteration, removal, or replacement of optional AI features or AI-generated output, except where liability cannot be excluded by law.

20.6 Subject to clauses 20.1 to 20.5, and to the fullest extent permitted by law, our total aggregate liability to you arising out of or in connection with the Service will not exceed the total amount paid by you to us for the Service in the 12 months immediately before the event giving rise to the claim, or £100, whichever is greater.

20.7 Nothing in this clause affects any statutory remedies you may have in relation to faulty digital content or services.

21. Changes to These Terms

21.1 We may update these Terms from time to time.

21.2 Updated Terms will take effect when posted on the Service unless we state a later effective date.

21.3 Where practical, we may notify you of material changes by email, in-app notice, or another reasonable method.

21.4 By continuing to use the Service after the updated Terms take effect, you agree to the revised Terms.

21.5 If you do not agree to a change, you must stop using the Service and cancel your subscription before your next renewal.

21.6 Nothing in this clause limits any rights you may have under applicable law.

22. Governing Law and Disputes

22.1 These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation, including non-contractual disputes or claims, are governed by the laws of England and Wales.

22.2 The courts of England and Wales will have jurisdiction over any dispute or claim arising out of or in connection with these Terms or the Service.

22.3 If mandatory law in your country of residence gives you the benefit of rights or forums that cannot be excluded by contract, nothing in these Terms removes those rights.

22.4 Before starting formal proceedings, you agree to contact us first at contact@planthemagic.net and give us a reasonable opportunity to try to resolve the issue informally.

23. General

23.1 If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect.

23.2 We may transfer our rights and obligations under these Terms to another person or organisation as part of a sale, merger, restructure, or transfer of the business or Service. If we do so, this will not reduce your rights under these Terms.

23.3 You may not transfer your rights or obligations under these Terms to anyone else without our prior written consent.

23.4 These Terms, together with any policies expressly referred to in them, set out the agreement between you and us regarding the Service.

23.5 Any delay or failure by us to enforce any provision of these Terms will not amount to a waiver of that provision or any other right.